Welcome to COVI. By using our website and placing an order, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
1. Orders & Payment
* Orders are confirmed once payment has been successfully completed.
* Customers are responsible for ensuring that all order details are correct, including name, phone number, address, and size.
* COVI reserves the right to cancel an order if a product is unavailable or if there is an obvious error in the product price or information. In such cases, the amount paid will be refunded.
2. Shipping & Delivery
* Orders are prepared and shipped within the timeframe stated on our website.
* Delivery times may vary depending on the customer’s location and the shipping provider.
* COVI is not responsible for delays caused by the shipping provider or circumstances beyond our control.
* Customers are responsible for providing accurate delivery and contact information.
3. Returns & Exchanges
All COVI products are non-returnable and non-exchangeable once the order has been received.
Exceptions apply only in the following cases:
* A manufacturing defect is found.
* The customer receives an incorrect product.
* An error was made by COVI while preparing the order.
In such cases, customers must contact our Customer Service team within 48 hours of receiving the order, with clear photos showing the product and the issue.
The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
4. Sizes
Customers are responsible for selecting the appropriate size. We recommend reviewing the size guide and product details carefully before placing an order.
5. Products
We make every effort to display our products and their colors as accurately as possible. However, slight differences in color may occur due to lighting conditions or individual screen settings.
6. Prices & Promotions
Prices and promotions displayed on the website may be updated or changed without prior notice. Changes will not affect orders that have already been confirmed.
7. Intellectual Property
All images, designs, content, and trademarks displayed on the COVI website are the property of COVI and may not be copied, reproduced, or used without prior written permission.
8. Customer Service
For any questions or concerns regarding your order, you can contact the COVI Customer Service team through the official contact channels available on our website.
9. Policy Updates
COVI reserves the right to modify or update these Terms & Conditions when necessary. Any updates will be published on our website.
By placing an order, you agree to our Terms & Conditions and store policies.